Rumana joined us at CC33 this year in the Team Leader role. Here’s some more about her! You can take a look at our blog to view the other profiles in our ‘Meet the Team’ series, including our Service & Performance Manager and Sales Director
Who do you work closely with?
I work closely with my team. On a daily basis I also liaise with Operations and Clients.
What particular skills do you need to do your job well?
I have the ability to undertake tasks individually and as part of a team. I feel I have excellent listening and communication skills and able to build and maintain good relationship with people within the team and business.
What were you doing before you came to CC33? / What is your background?
I worked in another contact centre for 3years. My role here was a Team Leader and also training new employees to the business as well as existing agents.
In the past year, what is your biggest career highlight?
My biggest career highlight is coming across to CC33 as this will give me the opportunity to develop my career and show the skills I have to make a positive impact.
Do you have any interesting facts about yourself to share?
Hmm… I am 4ft 11.
Some more tidbits…
Describe yourself in 3 words: Small, bubbly, understanding
Favourite food: Anything with chilli sauce on.
If you could be a character from a film, who would you be?: Mowgli from Jungle Book..
Tell us a joke: How do you get Pikachu on the bus.. Poke’him’on. (terrible)
Best gift you’ve ever received: An electric blanket!